Refunds and returns
If for any reason you are not satisfied with anything that you have purchased from this website will be refunded 100% of your money back.
Returns and refunds are arranged contacting us through the contact form on the contact us page or by e-mail.
You should not return any items to us without contacting us by email or submitted the problem first on the form. Any faulty, incorrect or unwanted items should be returned with an "Authorised Returns Number" - this number will be given to you via email or phone by someone from the Anisometric team
ALL PURCHASES ARE 100% GUARANTEED FOR A PERIOD OF 21 DAYS FROM WHEN YOU RECEIVE THE ITEM.
What forms of payment can I use?
Currently we accept the following credit cards: Visa, Delta, MasterCard, Switch, Solo, Eurocard and JCB.
Is my order insured?
Yes! Every parcel that we send out is insured against loss, theft or damage, so you can order with confidence and peace of mind. In the highly unlikely event that you do not receive your order, or receive an order that is damaged, we will either refund you or resend the order to you.
What is a coupon code?
A coupon code is a special credit that is given to customers when we have special promotions or deals. They appear in the form of a number that is sent to you and once you purchase from the website you simply type in the code for a special discount on your items.
Do you accept Paypal payments?
Sorry but we do not accept any form of payments by Paypal payments.
How secure is your payment gateway?
For our Payment systems we Use “Worldpay” which is part of the “Royal bank of Scotland group”. Together we all ensure that security is the very best that it can be at any given moment. All information is safe and not passed If you have any further queries then contact us and we will answer your query in specific detail.
Delivery times?
On every order we will send confirmation of order as well as the intended departure and arrival date for you. These dates are dependant on the content of your order. We will also send you an e-mail or telephone to let you know that your order has been dispatched on that day.
Your parcel is insured against loss, theft or damage, so if you have not received your parcel within 28 days of your order confirmation email (14 days for UK customers), then you should contact us and we will refund or replace the order as required.
I have problems ordering through your website, what should I do?
Please write a short message to us of what you trying to do and which pages you were looking at. It will also be useful to say which platform of machine you are using for example are you using an Apple Macintosh or a PC, and the name of your browser, then we will be able to pinpoint exactly what the problem is. You can do this by going to the contact section and using the form there to log your situation and we will get back to you within 24 hours.
How much are your membership costs?
Currently our membership costs are just £20 for one year or less than £2 a month. There is a trial membership option for 2 months and this costs only £6. You are free to cancel your membership at any time you wish to.
Where can I return faulty or damaged goods?
Before you return any please could you make sure that we have provided you with an order number. The reason for this is so that we can log exactly what the situation is so that we can take the correct steps to rectify it and make sure that we can prevent it from happening again.
You can send returns to this address:
Anisometric
8 Hickmore Walk,
Clapham, London
SW4 6EQ,
What are cookies?
The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. When you enter a Web site using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your Web browser which stores it for later use. The next time you go to the same Web site, your browser will send the cookie to the Web server.
How do I enable cookies?
To enable cookies, follow the instructions below for the browser version you are using.
Mozilla Firefox (1.0 final release and earlier)
Go to the "Tools" menu.
Select "Options".
Select the "Privacy" icon in the left panel.
Check the box corresponding to "Allow sites to set cookies".
Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
Select "Preferences" from the Edit menu.
Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
Under "Privacy & Security", select "Cookies."
Select "Enable all cookies".
Click "OK".
Microsoft Internet Explorer 6.0+
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
Click "OK".
Microsoft Internet Explorer 5.x
Select "Internet Options" from the Tools menu.
Click on the "Security" tab.
Click the "Custom Level" button.
Scroll down to the "Cookies" section.
To enable:
Set "Allow cookies that are stored on your computer" to "Enable".
Set "Allow per-session cookies" to "Enable".
Click "OK".
Safari 2.0
Select preferences from the Safari menu.
Click on the security tab with the padlock icon.
Click the accept cookies option and choose the "only from sites you navigate" or "always" option to proceed further.
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